The Shipping Process
Custom Copper Works … for YOU!
Orders are combined into shipping groups and normally depart Mexico approximately every eight to twelve weeks.
Point of Origin / Point of Entry
Orders are shipped from our staging area in Dolores Hidalgo, GTO, Mexico to Nuevo Laredo. From NL, the shipments pass through US and Mexican customs and are delivered to our receiving warehouse in Laredo TX where the crates are inspected to make sure there is no damage.
US Carrier Booking
When notification is received that the shipment has been delivered to our receiving warehouse in Laredo, the shipments are booked to final destination on a US carrier.
Transit Time
When the shipping group departs Mexico, we allow seven to nine working days to unload into our Laredo TX receiving warehouse, and another two days to be picked up by the US carrier. US carrier service from Laredo to final destination generally takes two to seven business days to reach the US shipping terminal nearest you, depending on your location. Shipments to the northeast and northwest take the longest; shipments to TX, the southwest, midwest, and southeast move more quickly. When the shipment reaches the trucking terminal nearest you, you will be called to make a delivery appointment. Typically, this takes another two days. Bottom line, we like to give three weeks from the time the shipment leaves Mexico to destination delivery. When the US carrier is booked, we send you the Insurance Certificate and the Carrier Pro# so we can track the shipment in transit, and important delivery and receiving instructions. Our carrier insurance is 100% of retail value with the customer named as the loss payee.
Delivery Service Options
The basic delivery service is curbside delivery which translates into in front of your mailbox. This is the most economical service if you have people to help you at delivery. Inside delivery into your garage is also offered as an upgrade. Typically, this service will cost about $115. Inside delivery offers the convenience of “no rush”. Once the crates are in your garage, you can uncrate the product ordered at your convenience and arrange for help in bringing it into your home. The delivery services that our carriers contract with do not offer White Glove Service because of insurance limitations, but most often there are options. Contact Us.
Terminal Pickup
Terminal Pickup is an option if you want to save a little money and pick up the crates at the nearest freight terminal.Business Delivery Service with a Loading Dock
… saves money in US carrier charges. If you have the shipment delivered to a local furniture receiving warehouse, they usually offer white glove service. This is the most expensive delivery service. The home delivery charges which are typically about $150 are waived by the US Carrier, and you will pay between $350 and $500 more for white glove service depending on the crate size and other factors. This service is recommended if you order a very large copper table, or heavy copper soaking tub.Long-haul Service
… is available for round and square/rectangle table tops that are larger than 90” in diameter/width, and large orders.
Note: The forklifts on the delivery service trucks will not always be able to off-load from the delivery truck without assistance on larger table tops or larger copper soaking tubs. When you are called to make the delivery appointment, we suggest you ask if the driver will need help in unloading. Customers whose crates are unusually large arrange to have help on site when the delivery appointment is set up.